Customer Service Representatives

Account Adjuster, Account Manager, Account Representative, Adjustment Clerk   More Names
At Home Independent Call Center Agent, Automotive Service Advisor, Automotive Service Writer, Bill Adjuster, Call Center Representative, Claim Adjuster, Claim Agent, Claim Approver, Claim Clerk, Claim Processor, Claim Representative, Claim Taker, Claims Assistant, Claims Clerk, Claims Customer Service Representative, Clerical Adjudicator, Client Relations Specialist, Client Service Representative, Client Services Representative, Client Support Professional, Commercial Lines Account Manager, Compensation Adjuster, Complaint Adjuster, Complaint Clerk, Customer Advocate, Customer Care Representative (CCR), Customer Care Specialist, Customer Complaint Clerk, Customer Contact Specialist, Customer Relations Representative, Customer Service Agent, Customer Service Assistant, Customer Service Associate, Customer Service Clerk, Customer Service Consultant, Customer Service Coordinator, Customer Service Officer, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Customer Support Executive, Customer Support Manager, Field Service Representative, Film Replacement Orderer, Gas Distribution and Emergency Clerk, Hub Associate, Inbound Customer Service Representative, Lineman Service or Work Dispatcher, Lost and Found Clerk, Member Services Representative, Membership Coordinator, Merchandise Complaint Adjuster, Passenger Relations Representative, Phone Representative, Policyholder Information Clerk, Product Support Specialist, Return Clerk, Return-to-Factory Clerk, Sales Facilitator, Service Advocate Contact, Service Representative, Service Writer, Telephone Service Adviser, Tire Adjuster, Trouble Clerk, Utilities Customer Service Representative, Utility Bill Complaints Investigator, Verifying Specialist, Warranty Administrator, Warranty Clerk, Warranty Manager
Description
Customer service representatives provide information in response to peoples' questions regarding products and services. They also resolve complaints. Customer service specialists often deal with customers that are returning products. Some customer service representatives provide information about products or services to customers. Customer service specialists are employed in almost every industry and their duties vary depending on the company. They often work at a company's front desk or in a call center. They communicate with customers via the telephone, fax, e-mail and by standard mail. Customer service agents working in call centers spend most of their day on the telephone. Employers at call centers usually keep statistics to make sure that each customer service representative is being efficient and handling a certain amount of calls each day. Supervisors may listen to telephone calls or taped telephone calls to make sure the customers are being taken care of properly and efficiently. Customer service representatives are provided with the information and resources required to answer customers' questions. Sometimes a customer service agent will route the customer's call to a staff member who can provide them assistance and resolve their problems. Customer service representatives need to adhere to company policies. Sample job titles are account representative, client services representative, customer service specialist, member services representative, customer service agent, call center representative and account services representative.

Job Growth and Wages
Percent Job Growth:  
10% - Average
Typical Wages (National):  
Annual: $25,520 - $41,430    Hourly: $12 - $20
Physical/Medical/Health Requirements

Customer contact center workers usually sit at a workstation with a telephone, headset, and computer. These centers may be crowded and noisy, and the work can be repetitive or stressful, with little time between calls.

Customer service representatives who work in retail stores may interact in person with customers.

Whether they interact by phone, chat, or in-person, customer service representatives may have to deal with difficult or angry customers, which can be challenging.

Companies usually keep statistics on customer service representatives to make sure they are working efficiently. This helps them keep up with their call volume and ensure that customers do not have to wait on hold for a long time. However, this also may put pressure on customer service representatives to handle each call quickly. Supervisors may listen in on or tape calls to ensure that customers are getting quality service.

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Legal Requirements
General/Nationwide
State-Specific
Similar Careers

Receptionists and Information Clerks
Typical Education: High School or GED (HS)
Salary (National): $22,700 - $34,280

(Data Drawn from O*NET)
 
     

Career Snapshot

Typical Education:

High School or GED (HS)
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Percent Job Growth:

10% - Average
Find Jobs

Typical Wages:

Annual: $25,520 - $41,430

Hourly: $12 - $20