Ticket Agent

Airport Sales Agent, Customer Service Agent, Reservation Agent, Reservationist, Reservations Agent   More Names
Reservations and Ticketing Agent, Station Agent, Ticket Agent

Ticket agents work directly with the public, making and confirming reservations for transportation, answering questions, or selling transportation tickets. They may check baggage and direct passengers to a designated concourse, pier, or track. Ticket agents may examine passenger documentation to determine destinations, collect payments, and assign boarding passes. They also may provide boarding or disembarking assistance to passengers needing special assistance; confer with customers to determine their service requirements and travel preferences; enter information into computer terminals; announce arrival and departure information, using public address systems; and inform clients of essential travel information, such as travel times and transportation connections.

Ticket agents report to a supervisor and often work alongside other ticket agents or people in jobs performing similar duties. They typically work in a public or private transit building, such as a bus depot or a train station. Work is usually performed in an indoor, environmentally controlled environment. Depending on the size of the agency, ticket booths or counters may be open 24/7, so workers may be required to work shifts.

Since this job requires a great deal of contact with others, it demands a high level of verbal communication skills and a customer service orientation. The work is also repetitive, which requires workers to pay attention to detail and accuracy. Agents must be able to read, write, and speak English; understand written and spoken English; provide good customer and personal service; and use computer systems. They must also be able to perform critical analysis and solve problems, and establish and maintain good working relationships with coworkers and supervisors.

A high school diploma or a general educational development (GED) certificate is generally the only academic requirement for this position at the entry level. However, experience in a customer service oriented job may be required or preferred. Many industry employers provide on-the-job training, but click on the "get qualified" tab above to see additional resources for job preparation and training.

More Details
Job Growth and Wages
Percent Job Growth:  
-1% - Little or no change
Typical Wages (National):  
Annual: $25,840 - $51,490    Hourly: $12 - $25

Note:  There may be opportunities for overtime work and overtime pay in this occupation.

Physical/Medical/Health Requirements

- Ability to conduct physical activities requiring considerable use of arms and legs and moving the whole body
- Ability to climb, lift, balance, walk, and stoop
- Ability to handle materials

Legal Requirements
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(Data Drawn from O*NET)

Career Snapshot

Typical Education:

High School or GED (HS)
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Percent Job Growth:

-1% - Little or no change
Find Jobs

Typical Wages:

Annual: $25,840 - $51,490

Hourly: $12 - $25