Paratransit Scheduler

 
Description

Paratransit schedulers ensure that paratransit customers receive appropriate transportation services when they need it. They schedule customized pickups of seniors, individuals with disabilities, and other passengers; plan and schedule driver routes; and communicate with drivers. They use specialized scheduling software and various communications technologies to schedule trips from an hour to weeks in advance. Schedulers prepare driving assignments and also communicate with maintenance personnel regarding equipment needs. They also ensure adherence to the Americans with Disabilities Act (ADA) regulations and policies.

Paratransit schedulers work in an office environment and typically report to an operations manager. In larger organizations, the function of scheduling and dispatching paratransit vehicle operators may be separated into two positions. The ability to multitask in a fast-paced environment is required, as is being detail-oriented and possessing good communication, computer, organizational, and customer service skills.

Paratransit schedulers must have a high school diploma or pass the general educational development (GED) exam, and possess a valid driver's license. Many industry employers provide on-the-job training, but click on the "get qualified" tab above to see additional resources for job preparation and training.

More Details
Job Growth and Wages
Percent Job Growth:  
4% - Slower than average
Typical Wages (National):  
Annual: $29,200 - $49,600    Hourly: $14 - $24

Note:  There may be opportunities for overtime work and overtime pay in this occupation.

Physical/Medical/Health Requirements

None

Legal Requirements
General/Nationwide
 
     

Career Snapshot

Typical Education:

High School or GED (HS)
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Percent Job Growth:

4% - Slower than average
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Typical Wages:

Annual: $29,200 - $49,600

Hourly: $14 - $24